“Way to Responsibility 2018” is the fifth social report of Raben Group in Poland. It covers the data concerning the following companies: Raben Logistics Polska sp. z o.o., Raben Transport sp. z o.o., Raben Management Services sp. z o.o., Fresh Logistics Polska sp. z o.o. Raben Real Estate Poland sp. z o.o. and Raben East Sp. z o.o.. The information in the report apply to the calendar year 2018. There were no significant changes in the organisation itself or any other changes in the scope or measurement methods used in the period as compared to the previous report. An exception may be the lack of the Customer Satisfaction Survey in 2018. It was caused primarily by the involvement of our employees and customers in the implementation of two key projects affecting everyday cooperation. We believe that such an approach will give us a more reliable and representative result in 2019. However, we have increased the range of social dialogue (customers also participated in meetings) and the range of Satisfaction Surveys among carriers and employees. As a result, given the three key stakeholder groups, the representativeness of the data and information presented is at the same level as in previous years. The report is published annually. The last report was published in September 2017 and it concerned the data for 2016. We have not used any corrections with reference to information included in previous reports. Apart from that, there were no significant changes. The Report does not contain information from other participants of the supply chain - only regarding the structure of transport companies and drivers who cooperate with Raben Group.

Data included in the Report are equally important for individual Raben Group companies described in the Report. For the process of defining important matters, customers and representatives of local communities were considered important. The most important areas were selected: safe and friendly work environment for employees, building a robust safety culture and preventing accidents in logistics, ecology, natural environment, lowering fume emissions and employee retention.

The data for the Report were collected for the second time according to the latest version of the Global Reporting Initiative Standards 2016 reporting guidelines at the “Core” application level. They are also the result of the expectations voiced during dialogue sessions attended by local authorities and communities which inhabit the areas adjacent to the company, representatives of schools and universities, employees, representatives of labour unions, service providers. We also took into consideration the suggestions and needs submitted to us through a dedicated tab located on the website.

Approximately 100 stakeholders were engaged in the process of creating this report. The largest volume of feedback concerning our activities, as well as expectations and needs, was collected through the dialogue sessions carried out in 2018 in Gądki, Chlebnia and Grodzisk Mazowiecki. Over 70 stakeholders shared their observations with us concerning our impact on the widely understood environment. The sessions were carried out according to the AA1000 standard and each participant had an opportunity to voice their concerns.

Report by Deloitte Advisory Sp. z o.o. on the performance of an independent attestation service providing limited assurance regarding the indicators presented in the Raben Group Social Report for the year ended on 31.12.2018.

Index No. Index description Reported Index (YES/NO/NA)

Page

General Standard Disclosures

Reporting assumptions and foundations - GRI Standards 2016
GRI 101 Reporting assumptions and foundations YES About the Report
Profile indexes - GRI Standards 2016
GRI 102-1 Name of the organisation YES About the Report
GRI 102-2 Activities, brands, products, and services YES Services
GRI 102-3 Location of headquarters YES About the company
GRI 102-4 Location of operations YES Raben Group in Poland and in Europe
About the company
GRI 102-5 Ownership and legal form YES About the company
GRI 102-6 Markets served YES About the company
Raben Group in Poland and in Europe
Services
GRI 102-7 Scale of operations YES Raben Group in Poland and in Europe
Customer satisfaction
GRI 102-8 Information on employees and other workers YES Employment
Cooperation with Drivers
GRI 102-9 Supply chain YES Market
Cooperation with Drivers
GRI 102-10

Significant changes during the reporting period regarding size, ownership structure or the value chain

YES About the Report
GRI 102-11 Precautionary principle or approach YES Compliance
GRI 102-12 A list of externally-developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes, or which it endorses YES Letter from the CEO Raben Group
Entrepreneurship
CSR Strategy
GRI 102-13

Membership of associations

YES Associations
GRI 102-14 Statement from senior decision-maker YES Letter from the CEO Raben Group
GRI 102-15 Key impacts, risks and opportunities YES CSR Strategy
Mission, Vision, Values
Share the Way
Low-emission fleet
Ecological buildings
Employees
Customer satisfaction
Development
Compliance
Cooperation with Drivers
GRI 102-16 Values, principles, standards and norms of behaviour YES Mission, Vision, Values
Market
Compliance
GRI 102-18

Governance structure of the organization, including committees of the highest governance body

YES About the company
GRI 102-40 A list of stakeholder groups engaged by the organization YES CSR Strategy
GRI 102-41 Employees covered by collective bargaining agreements YES Employment
GRI 102-42 The basis for identifying and selecting stakeholders with whom to engage YES CSR Strategy
Share the Way
GRI 102-43 The organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group YES CSR Strategy
Share the Way
GRI 102-44

Key topics and concerns that have been raised through stakeholder engagement

YES CSR Strategy
Share the Way
About the Report
GRI 102-45 A list of all entities included in the organization's consolidated financial statements or equivalent documents YES About the Report
GRI 102-46 An explanation of the process for defining the report content YES About the Report
GRI 102-47 A list of the material topics identified in the process for defining report content YES CSR Strategy
Share the Way
GRI 102-48

The effect of any restatements of information given in previous reports, and the reasons for such restatements

YES About the Report
GRI 102-49

Significant changes from previous reporting periods in the list of material topics and topic boundaries

YES About the Report
GRI 102-50 Reporting period YES About the Report
GRI 102-51 Date of most recent report YES About the Report
GRI 102-52 Reporting cycle YES About the Report
GRI 102-53 Contact point for questions regarding the report YES Contact
GRI 102-54 Claims of reporting in accordance with the GRI Standards YES About the Report
GRI 102-55 GRI content index YES GRI
GRI 102-56 External assurance YES About the Report
GRI 103-1 Explanation of the material topic and its boundary:
Cost effectiveness, High quality Friendly customer service.
To maintain the position of the leader – development.
Safe and friendly work environment for Employees.
Promotion of road Safety and importance of transport.
Building a Safety Culture and preventing accidents.
Innovative ecological solutions in infrastructure and technology.
YES CSR Strategy
Share the Way
GRI 103-2 The management approach and its components in the field of:
- environment,
- society,
- human rights,
- preventing corruption
- HR
with the indication of material topics in each field.
YES Quality
Transport is Necessary
Low-emission fleet
Ecological buildings
CSR Strategy
Development
Employees
Desirable Employer
Care for Safety
Market
Compliance
Cooperation with Drivers
GRI 103-3 Evaluation of the management approach YES CSR Strategy
Care for Safety
Compliance
Cooperation with Drivers
About the Report

Indexes according to aspects

Economic issues - GRI Standards 2016
GRI 205-3 Conformed incidents of corruption and actions taken YES Compliance
GRI 206-1 Total number of legal actions against the organization for anti-competitive behaviour, anti-trust, and monopoly practices and their consequences YES Compliance
Environmental issues - GRI Standards 2016
GRI 302-1

Energy consumption within the organization by type of resources

YES Ecological buildings
GRI 305-1 Direct GHG emissions YES Low-emission fleet
Ecological buildings
We neutralise emissions
GRI 308-2

Significant actual and potential negative environmental impacts identified in the supply chain

YES Cooperation with Drivers
Low-emission fleet
Environment
Social issues - GRI Standards 2016
GRI 401-1 New employee hires and employee turnover YES Employment
GRI 401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees YES Desirable Employer
GRI 403-2 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, the number of work-related fatalities. YES Care for Safety
GRI 404-1 Average hours of training that the organization's employees have undertaken during the reporting period, by gender and employee category YES Training and development
GRI 404-2

Managerial skills development program and lifelong learning that facilitate continued employability and the management of career endings

YES Training and development
Cooperation with Drivers
Desirable Employer
GRI 404-3 Percentage of employees receiving regular performance and career development reviews, by gender and by employment. YES Training and development
GRI 414-2

Negative social impacts in the supply chain and actions taken.

YES Share the Way
Transport is Necessary
Market
Cooperation with Drivers
GRI 418-1 Substantiated complaints concerning breaches of customers privacy and losses of customer data. YES Information security

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